After Hours Answering Service

No more missed opportunities (revenue)

Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. If that customer can't reach your company live, he or she will call your competition. If you don't have after hours answering service from CMS, you're losing revenue and the opportunity to improve or develop long term customer relationships.

Build a healthy relationship

It is ten times easier to keep a current customer than to acquire a new one. An after hours answering service helps you build a loyal customer base because they know you're available when they need you most. They never have to worry about whom to call after-hours.

Give your business the competitive edge

Over 40 years of providing after hours answering service gives CMS the industry knowledge and expertise to help your company grow. Our services are also available without a large expense or a long-term contract.

Using our advanced call center scripting software, we are able to offer 100% account customization. Your account can be structured to function as your office does during office hours, routing messages to the appropriate personnel and providing customers with the information they're looking for. Or, if you only wish to handle specific concerns after hours, your account can be set up to filter out non-pertinent calls.

Always accessible

After hours answering ensures that your customers will always have a way to reach your business. With their busy lives and hectic schedules, they'll appreciate being able to reach you around-the-clock. The CMS agents answering your calls after hours act as an extension of your office, so you can rest assured that your customers will always receive the level of service they're accustomed to.

For more information on after hours answering service and a no obligation quote, contact CMS anytime online or call 800.369.8908.