The CMS Difference
Worldwide Service Available
Call Center Available 24/7/365
Highly Trained Domestic Agents
HIPAA Compliant
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration
Featured Article
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Emergency Answering Service
A 24/7 emergency answering service helps you build a loyal customer base because they know you're available when they need you most.
Award Winning Service
Outstanding Call Center Service Earns National AwardContinental Message Solution, Inc. of Columbus, OH has been honored with the exclusive 2009 Award of Excellence for the eighth consecutive year. The award is presented annually by the Association of Teleservices International (ATSI), the Industry's Trade Association for providers of Telecommunications and Call Centre Services including Telephone Answering and Message Delivery. Continental Message Solution, Inc. was presented with the award at ATSI's 2009 Annual Convention held at the Westin Convention Center Hotel, in Pittsburgh, PA. After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients - the cornerstones of the Call Management Industry. If a company scored 80% of better in ALL categories, they are presented with the coveted Award of Excellence. "The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers. There are no winners and losers in this program; participation itself guarantees you will provide a higher level of service!" says ATSI President, Dennis O'Hara. Now an eight-time winner, Continental Message Solution, Inc. earned the Ruby Award for eight consecutive years. ATSI extends its congratulations to the staff of Continental Message Solution, Inc. on their proven quality service to their customers. About ATSIThe Association of Teleservices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services among others. Association of TeleServices International, Inc. |