• Funeral Homes across the country trust CMS with their communications. CMS provides emergency service support, virtual receptionist services, customer service agents, live appointment scheduling, employee call off lines and more.
  • Funeral Homes across the country trust CMS with their communications. CMS provides emergency service support, virtual receptionist services, customer service agents, live appointment scheduling, employee call off lines and more.
  • Funeral Homes across the country trust CMS with their communications. CMS provides emergency service support, virtual receptionist services, customer service agents, live appointment scheduling, employee call off lines and more.

Funeral Home Answering Service

24/7 Call Center
Worldwide Service Available
Highly Trained Domestic Agents
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration

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  • Business Process Outsourcing

    BPO services from CMS can help your business improve efficiency, enhance customer satisfaction, and reduce costs.

     

Award Winning Service

Continental Message Solution - Award Winning Domestic Call Center and Live Answering provider

Funeral Home Answering Service, Funeral Home Call Center Solutions

Your calls are too important to not be answered every time

The sensitivity of your calls often requires immediate attention. Funeral home answering services from CMS support your calls after hours, during showings and services, or when you're on another call. Empathetic staff is available to speak with grieving family members, friends, and loved ones. Whether it is a death notification, someone asking for showing times, or recommending floral arrangements, our staff is available to handle the call 24/7.

The CMS difference

Having worked with numerous funeral homes over the last 25 years, agents understand the level of care and detail required by your callers. Funeral arrangements are usually the last thing someone wants to deal with after a loved one passes. CMS has developed 100% customized funeral home answering services to help you celebrate the life of the deceased without having to worry about answering the phone.

Services include (click to expand):

Emergency Answering Service
Even though your office is closed, your customers or potential customers may still encounter an urgent issue that needs your immediate attention. Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. Meet your customer's needs by providing emergency answering services through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customer's needs are handled in the shortest possible time frame.

Virtual Receptionist
In this highly competitive marketplace, it's vital that your callers reach a live person quickly and not an automated voice recording. CMS virtual receptionist service provides you with multiple operators able to help all of your callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.

Customer Service
In this highly competitive economy, customer retention is vital to your company's longevity.  It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live support without drastically increasing your payroll and operational costs. 

 

There is no substitute for a live person

Providing answering services to funeral homes nationwide, CMS is the solution for all of your communication needs, increasing your revenue by giving callers a live contact 24/7. Our services are provided without a huge upfront cost or long term commitment.

Customized specifically for you

Through our advanced scripting software, we are able to offer 100% account customization. Each high priority death notification will be dispatched to the appropriate on-call and will continue to be sent until someone is reached, giving you the quickest response times in the industry.

Peace of mind

Losing the ability to communicate with families or the morgue for even one day can be harmful to a funeral home's reputation, not to mention the bottom line. If you lose your power or telephone system, experience a weather emergency, or encounter a natural disaster, our funeral home call center agents will be available. Your business needs to be prepared for the worst.

Every call is recorded and time-stamped, so you know when each call comes in and when your personnel respond to each page, text message, or email.

For more information on funeral home answering service and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.