Live Answering Service, Telephone Answering Service (TAS)

Options

CMS can handle the wide variety of live answering and communication needs your business may have. From emergency service and dispatching, to daytime virtual receptionist and after-hours order support services, CMS has custom live answering solutions to meet your budget. By using CMS, your business has live personnel standing by waiting to assist prospects and customers. When you receive a call, you can receive the information immediately via text message, page, email, fax or web. Emergency calls can be sent to the on-call immediately. Non-urgent messages can be held and be sent together in a daily log.

Meet customer's needs while keeping costs low

CMS gives your customers live telephone support without drastically increasing your payroll and operational costs. Your staff may not be able to answer every call, even during office hours. This forces your current and potential customers to wait, try again later, or take their business to your competition. Avoid frustrating your customers or possibly losing sales by adding additional phone staff from CMS. We are only paid when answering your phones.  You can use CMS as coverage for overflow or direct certain types of calls directly to us through a 100% customized account.

An extension of your business

We have over 40 years of call center and live answering experience with various industries and organizations of all sizes. This experience gives us the flexibility to design an account that works for you.  Agents answer the phones following your specific instructions. This ensures calls are handled the way you want, as if you're answering the phone directly.  CMS is not just the answering service, but an extension of your business.

Protect your business

Losing the ability to communicate with your customers for even one day can be crippling to a business. If you lose your power, your telephone system, have a weather emergency, or a natural disaster CMS will be available. Your business needs to be prepared for disaster. Every call is recorded and time-stamped, so you know when each call comes in and when your technician responds to each page, text message, or email.

Here to make your business money

Our function at CMS is to increase your company's revenue.  We do this by providing reliable answering services to all customers.

For more information on live telephone answering services and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.