The CMS Difference

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Call Center Available 24/7/365
Highly Trained Domestic Agents
HIPAA Compliant
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration

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Manufacturing & Industrial Answering Services

In an emergency, minutes can cost you thousands

A live answering service provides your callers an immediate point of contact 24/7 for any emergency equipment malfunction, software crash, or production stoppage. Automated reporting directly from machinery, hardware, or software systems can email error messages directly to CMS agents. Once an automated error message or a call from your staff is received, a predetermined protocol will be followed in order to contact your critical personnel immediately. CMS will continue to contact your personnel until someone is reached.

The CMS difference

Experience providing live answering services and business process outsourcing to numerous Fortune 500 corporations has allowed CMS to develop completely customizable services, including (click to expand):

Emergency Answering Service

Even though your office is closed, your customers or potential customers may still encounter an urgent issue that needs your immediate attention. Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. Meet your customer's needs by providing after-hours emergency answering through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customer's needs are handled in the shortest possible time frame.

Virtual Receptionist

In this highly competitive marketplace, it's vital that your callers reach a live person quickly and not an automated voice recording. CMS virtual receptionist service provides you with multiple operators able to help all of your callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.

Customer Service

In this highly competitive economy, customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live telephone support without drastically increasing your payroll and operational costs.

Call-Off Line

The CMS Call-Off Line allows your organization to track and record each employee call off through one central location. CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

Can your company afford a lawsuit?

The average award for employment related lawsuits is $650,000. Can your company afford to make this payment? Anonymous Tip Line services from CMS, required by law by the Sarbanes-Oxley Act of 2002, provide a truly anonymous medium for your employees to report harassment complaints and unethical behavior. Personnel are much more likely to report issues if they know there won't be any retribution, drastically reducing the potential of an employee lawsuit.

Outsourced attendance hotline and call-off services provide a central place for your staff to report off and can be distributed to all parties who need to know, including shift supervisors, management, payroll, and HR. Clear attendance records can give you the evidence you need to terminate employment and help you win unemployment cases.

Stay connected with your employees

A large-scale Employee Notification System can be used to notify employees of vital information or emergency situations such as inclement weather or work stoppage due to fire or strike. Employees can be grouped by any metric, including department or location. Each employee can have multiple forms of contact, ensuring everyone can be contacted within seconds of a reported emergency or critical situation.

Available when you need us most

Losing contact with your employees can be extremely costly. If you lose your power or telephone system, have a weather emergency, or encounter a natural disaster, our live answering service will be available. CMS has a secure Midwest call center equipped with back-up power and telephony.

For more information on manufacturing and industrial answering services and a no obligation quote, contact CMS anytime online or call 800.369.8908

To view the variety of live answering and call center services that CMS provides, please visit our homepage.