Overflow Call Center

Eliminate hold times

Overflow call center service from CMS provides your organization with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your existing office staff. With our overflow call center open 24 hours a day, 365 days a year, we're guaranteed to be available whenever you need us.

An extension of your office

CMS overflow call center operators who answer on your behalf act as an extension of your office and follow your specific instructions. Our services are 100% customizable and can be molded to fit the needs of your business. Messages can be sent to the appropriate personnel via email, text message, or fax, and our advanced call center software can be configured to integrate with your existing CRM or appointment scheduling software. Account customization makes the differences between your office and the overflow call center indistinguishable.

Refocus your staff

High call volume can distract your office staff and have a negative impact on your business. Overflow call support through CMS makes it easier for your staff to focus on their primary responsibilities without neglecting callers. The call center agents who handle your overflow calls are only paid while working directly for you, making overflow service an affordable alternative to utilizing your existing office staff for telephone support.

The CMS Difference

More than four decades of live answering experience makes CMS the call center you can trust with your excess call volume. If you're short staffed, lose phone service, or experience an unexpected spike in call volume, CMS will be available.

For more information on overflow call center services and high call volume support, contact CMS anytime online or call 800.369.8908 for a no obligation quote.