• CMS provides live answering, emergency after hours support, voicemail, appointment scheduling, and a variety of other services to property management companies across the country.
  • CMS provides live answering, emergency after hours support, voicemail, appointment scheduling, and a variety of other services to property management companies across the country.
  • CMS provides live answering, emergency after hours support, voicemail, appointment scheduling, and a variety of other services to property management companies across the country.

The CMS Difference

Worldwide Service Available
Call Center Available 24/7/365
Highly Trained Domestic Agents
HIPAA Compliant
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration

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  • Business Process Outsourcing

    BPO services from CMS can help your business improve efficiency, enhance customer satisfaction, and reduce costs.

     

Award Winning Service

Continental Message Solution - Award Winning Domestic Call Center and Live Answering provider

Property Management Emergency Answering Service

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2 out of 3 calls we receive after hours are regarding maintenance issues. How much damage could a water leak cost your business if left unattended for a few hours? Just one call, if not responded to immediately, could cost your company thousands of dollars. Our property management emergency answering services are designed to prevent your organization from incurring unnecessary costs. CMS provides 24/7 live answering for any possible maintenance or property emergency.

The CMS difference

From small privately owned complexes to nationwide commercial property management firms, CMS supports hundreds of property management companies nationally. Award winning service and 100% customization make CMS the perfect solution for your customer service needs.  Property management answering services include (click to expand):

Emergency Answering Service
Even though your office is closed, your customers or potential customers may still encounter an urgent issue that needs your immediate attention. Meet your customer's needs by providing emergency answering through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customer's needs are handled in the shortest possible time frame.

Virtual Receptionist

Is a machine answering your calls? In this highly competitive marketplace, it's vital that your callers reach a live person quickly to set your company apart. CMS virtual receptionist provides you with multiple operators to help all of your business's callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.

Customer Service
In this highly competitive economy, customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live support without drastically increasing your payroll and operational costs. 

Appointment Scheduling
Give your tenants and potential customers the ability to conveniently schedule maintenance visits, inspections, showings, and other appointments around-the-clock. Your customers have busy lives as do you. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule system or completely customized our interactive online scheduling system.

Call-Off Line
The CMS Call-Off Line allows your organization to track and record each employee call off through one central location. CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR. Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

 

Peace of mind

Customized scripting will assure that all emergency and priority calls that need attention are handled in the quickest time frame. An after-hours escalation process will be developed, with the help of CMS, to ensure that we are able to reach vital company personnel when you need them most. A log daily of all after-hour activity highlights the response time for each call and ensures on-call personnel are handling the emergencies as you have instructed them.

Available when you need us most

Losing contact with your tenants or on-site staff can be extremely costly. If you lose your power or telephone system, experience a weather emergency, have a sick employee, or encounter a natural disaster, our emergency answering service we will be available. CMS has a secure Midwest call center equipped with back-up power and telephony.

For more information on property management emergency answering services and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.