The CMS Difference

Worldwide Service Available
Call Center Available 24/7/365
Highly Trained Domestic Agents
HIPAA Compliant
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration

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Award Winning Service

Retail Customer Service, Retail Phone Support & Retail Call Center Services

How much business are you losing after-hours?

When you advertise online, your store is officially open 24-hours a day. Today's consumers don't just place orders from 9-5, and missing their calls can be extremely costly. You need a 24/7 customer service call center to answer questions and help guide clients through the order process. A voicemail system only allows your customers to hang up and place their order with your competition. Staffing your own retail call center is extremely costly because you're paying your employees whether they are taking calls or not.

CMS customer service agents are available 24/7, ready to work, and only get paid while working for you. 100% customized for your business, our retail phone support services will help increase your revenue without a large added cost or long term contract.

The CMS difference

Providing customer service, phone support and call center solutions to a variety of retailers, CMS has multiple services available, including (click to expand):

Emergency Service

Even though your office is closed, your customers may still encounter an urgent issue that needs your immediate attention. Meet their needs by providing after-hours and emergency phone support through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customers' needs are handled in the shortest possible time frame.

Virtual Receptionist

In this highly competitive marketplace, it's vital that your callers reach a live person quickly and not an automated voice recording. CMS virtual receptionist service provides you with multiple operators able to help all of your callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.

Customer Service

In this highly competitive economy, customer retention is vital to your company's longevity. It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction and provide 24/7 retail phone support without drastically increasing your operating costs. Our professional operators work as an extension of your business, following your specific instructions and providing a quality customer service to customers.

Order Support

Today's customers shop at all hours of the day. Not providing retail phone support services to assist them is losing your business money. Some customers may not want to order online, and others may not have the ability to do so. By utilizing our retail call center, your business will be able to capture those sales over the phone. If customers still have questions after placing an order, retail customer service representatives will be available to address their issues immediately, helping you build a loyal customer base and increasing the chance of repeat business. Our 24/7 retail call center delivers a level of phone support demanded by modern consumers.

Create loyal shoppers through retail customer service

Customers have hundreds of options of who to buy from. Allowing customers to order at their convenience through a retail call center sets your business apart from the competition. Our customer service operators are available 24-hours a day, 365 days a year. Customers are increasingly powerful and often have the opportunity to publicly rate or discuss your level of service. Negative feedback can be disastrous to your sales, but providing around-the-clock retail support services ensures that customers will only have positive things to say about your business.

Whether you are a start up retailer or an established nationwide franchise, CMS can tailor a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

Website down

A system crash or offline website can be extremely costly. Our retail call center technology allows us to record and store orders in a customized back-up system. When your system is back up, the order and payment can be processed without the customer ever knowing there was a problem. Do you want to risk lost revenue by operating without a back up?

Our secure Midwest location has back-up power and telephony, allowing us to operate when others can't.

For more information on our retail customer service and retail call center solutions, or a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.