• Continental Message Solution provides appointment scheduling, after hours live answering, voicemail, employee call off lines, and a variety of other services for clients in the Commercial Services industry.
  • Continental Message Solution provides appointment scheduling, after hours live answering, voicemail, employee call off lines, and a variety of other services for clients in the Commercial Services industry.
  • Continental Message Solution provides appointment scheduling, after hours live answering, voicemail, employee call off lines, and a variety of other services for clients in the Commercial Services industry.

The CMS Difference

Worldwide Service Available
Call Center Available 24/7/365
Highly Trained Domestic Agents
HIPAA Compliant
Secure Midwest Location
Failsafe Back Up Systems
100% Customizable
Every Call is Recorded
Emailing / Text Messaging / Paging
Website & Work Ticket Integration
CRM Integration
Voicemail Integration

Request a Quote
Request a Quote

Featured Article

  • Business Process Outsourcing

    BPO services from CMS can help your business improve efficiency, enhance customer satisfaction, and reduce costs.

     

Award Winning Service

Continental Message Solution - Award Winning Domestic Call Center and Live Answering provider

Commercial Service Call Center Solutions

No more missed opportunities (revenue)

Customers will choose the first company they can reach regarding their after-hours needs. Whether you lease equipment and vehicles or provide service and support, if you don't answer, that customer will find someone else. Over 60% of after-hours calls generate significant revenue for service providers. If you don't utilize a commercial service call center from CMS, you're losing business.

The CMS difference

Serving hundreds of commercial companies from equipment rental and sales, vending products and support, commercial chemical providers, and major beverage distributors, CMS has all of your communication needs covered with 100% customizable call center services, including (click to expand):

Emergency Service
Even though your office is closed, your customers may still encounter an urgent issue that needs your immediate attention. Meet your customers' needs by providing an after-hours service call center through CMS. Urgent messages can be immediately text messaged, paged, emailed or directly called to your on call so your customer's needs are handled in the shortest possible time frame.

Virtual Receptionist
In this highly competitive marketplace, it's vital that your callers reach a live person quickly and not an automated voice recording. CMS virtual receptionist service provides you with multiple operators able to help all of your callers at the same time. Agents answer incoming calls as if they were sitting in your lobby and are only paid while working directly for you.

Customer Service
Customer retention is vital to your company's longevity.  It is much more cost effective to retain current customers than to acquire new ones. You can increase customer satisfaction by providing your customers with 24/7 live support. A service call center through CMS can be setup without drastically increasing your payroll or operating costs. 

Appointment Reminders
Keep your calendar full and your customers happy with appointment reminders. This service is great for helping your busy customers remember their appointments while reducing your daily interruptions.

Appointment Scheduling
Give your customers the ability to conveniently schedule 24/7. Your customers have busy lives as do you. Give them great customer service by allowing them to schedule anytime they want, and not interrupt your busy work day. CMS can integrate with your calendar schedule system or completely customize our interactive online scheduling system.

Call-Off Line

The CMS Call-Off Line allows your organization to track and record each employee call off through one central location.  CMS can instantly inform any and all critical personnel for each call-off including supervisors, managers, payroll, and HR.  Instant notification keeps everyone up-to-date on who should be at work and helps prevent downtime or work stoppage by giving management enough time to rearrange staff or bring in a replacement.

 

Give your business the competitive edge

Over 40 years of experience working with all sizes of commercial service providers has given CMS the industry knowledge and expertise to help your company grow without a large expense or a long-term binding contract.

Through our advanced scripting software we are able to offer 100% account customization. Each high priority/emergency call will be dispatched to the appropriate on-call tech and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.

Protect your business

Losing the ability to communicate with your customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience natural disaster, our service call center will be available. Your business needs to be prepared for disaster.

Every call is recorded and time-stamped, so you know when each call comes in and when your technician responds to each page, text message, or email.

Here to make your business money

Our function at CMS is to increase your company's revenue. We do this by providing reliable, quality call center service to all customers.

 

 

For more information on commercial service call center solutions and a no obligation quote, contact CMS anytime online or call 800.369.8908.

To view the variety of live answering services and call center solutions that CMS provides, please visit our homepage.